EuroGrand Online Casino Review
What are the strengths and weakness of EuroGrand? Find out here!
EuroGrand Casino
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Introduction
Established back in 2006, EuroGrand had a mission to provide an excellent range of games, great value offers, and a fun-filled, profitable online gaming experience for everyone.
They market themselves as a dependable, high-quality online casino, so let’s see if they can live up to that.
About the operator
EuroGrand is operated by the William Hill Group, WHG (International) Limited.
William Hill was founded back in 1934 when gambling was still illegal in Britain, and they now employ over 16,000 people worldwide.
WHG is based in Gibraltar and is licensed and regulated by both the United Kingdom Gambling Commission and the Gibraltar Gambling Commission. As far as gambling brands go, they don’t get any bigger than this.
Software
EuroGrand games are powered by Playtech, one of the industry leaders in iGaming.
They were founded in Estonia in 1999 and currently employ over 5,000 people in 17 countries, with 140 global licensees across 20 regulated jurisdictions. This firm is so huge it’s traded on the London Stock Exchange and is widely considered an industry leader (if not the leader).
As you might imagine, Playtech produces first-rate games.
Games
The subheader menu gives you the choice of Popular, Slots, Jackpots, New, Live Dealers, Roulette, Card, Superheroes, Macau, Video Poker, and More Games.
Let’s take a look at each of these one by one.
Slots
Clicking ‘Slots’ in the subheader menu displays EuroGrand’s full range of Video Slots, and it’s quite an impressive offering.
The titles worth checking out would include
● Epic Ape
● Age of the Gods series
● Ace Ventura Pet Detective
● Raiders of the Hidden Realm
● Kong
● Rocky
● Gladiator
● Britain’s Got Talent
● Cowboys & Aliens
● Robocop
● Vampire
● Upgradium
● Heart of the Frontier
● Halloween Fortune
● White King
Unfortunately, there isn’t any demo mode on the EuroGrand slots, so you have to play with real cash from the get-go.
Progressive Jackpot Games
The Jackpots header will take you to the EuroGrand Progressive Slots section, and once again it’s a good offering with over 40 games.
The titles to try would be
● Jackpot Giant
● Monty Python’s Life of Brian
● Leprechaun's Luck
● Beach Life
● Batman Begins
These progressive slots are renowned for paying out multi-million jackpots.
Frankie Dettori’s Jackpot Roulette and Age of the Gods Roulette are also Progressive games, which can be found by clicking the ‘Roulette’ tab, and there is a Progressive Darts game in the ‘More Games’ section.
Card and Table Games
The small selection of Card and Table games at EuroGrand are scattered across the Roulette, Card, Video Poker, and More Games sections, but you can always use the search bar if there is a particular game you’re looking for.
Blackjack
Premium, 5 Multi Hand, 21 Duel, Double Attack, Frankie Dettori’s Magic 7, and Super 21 are found under the ‘Card’ header.
Roulette
European, French, Penny, Pinball, Club, and American are found by clicking the ‘Roulette’ option, with some Premium and Pro variants also available.
Poker
N/A
Video Poker
Heads Up Hold ‘Em and Casino Hold ‘Em are the only two options in the ‘Card’ section.
Others
Hi-Lo and Baccarat are available under the ‘Card’ header, and the More Game section brings up a selection of Table, Arcade, and Scratchcard games, including Keno, Craps, Sic Bo, Bowling, Heads or Tails, and Wheel of Light.
EuroGrand Casino Live Dealer Games
The Live Dealer heading shows the small selection of live games available at EuroGrand:
● Roulette (£0.10 - £100)
● Blackjack (£2.50 - £10,000)
● Hi-Lo (£1 - £1000)
● Casino Hold ‘Em (£1 - £200)
● 3 Card Brag (£1 - £100)
● Baccarat (£1-£100)
● Spin A Win (£0.10 - £5,000)
The Live Dealer games are very affordable at the lower end, but there isn’t a great deal of choice for the high-rollers. Blackjack only had one table with a £10,000 maximum bet, the rest were all £100, and likewise, Spin A Win and Hi-Lo only had one table each.
Loyalty Program
Information about the EuroGrand VIP Club is quite scarce, but clicking the VIP Club option in the header menu gives us a little insight. What we do know is that, much like other casino loyalty programs, this one involved earning EuroGrand comp points.
EuroGrand VIP Club members will have access to personal account managers, exclusive promotions, select bonuses, special prizes, higher betting privileges, faster withdrawals, VIP events, and a higher comp points conversion rate.
In the EuroGrand mobile app information, it states that £1 is equal to 1 comp point, and to receive your invitation into EuroGrand VIP Club all you have to do is keep playing and earning comp points.
It doesn’t, however, state how many comp points you must earn to gain the invitation.
Security and Licenses
EuroGrand Online Casino uses an incredibly secure Rapid SSL encrypted connection to ensure the safety of your personal information and bank details.
It is active at all times while you’re on the site, and you can check that by looking for the HTTPS:// at the start of the web address.
EuroGrand also has valid gaming licences from the UK Gambling Commission and the Gibraltar Gambling Commission, which are both governed by the 2005 Gambling Act.
Sportsbook
N/A
Poker
N/A
App / Mobile Use
EuroGrand Casino has a nicely optimised mobile site which can be accessed from any device.
All their most popular Slots, Progressive Slots, and Card and Table games are there, as well as the full Live Casino experience. The layout of the mobile site is almost exactly the same as the desktop version, with intuitive navigation.
The EuroGrand app is also available for iOS and Android devices and is free to download. It has over 300 games and offers improved graphics, sound, and functionality over the mobile website.
Customer Support
The ‘Help’ option in the main header menu will take you to the customer support area with all the information you would need.
Email
support@eurogrand.com is the email address provided, although there is no estimated response time listed. A quick search online provides an estimate of between 12 hours and two days. This could definitely be improved.
Live Chat
The EuroGrand live chat is also available here, and it’s open 24/7 so you can always be sure of a customer support agent on hand to answer your questions.
You can also access the live chat feature by clicking the little bubble with three dots inside, always at the top right of the screen.
EuroGrand Casino Contact Number
Two phone numbers are listed here:
● UK Freephone 0800-014-9451
● International +44-20366-789-16.
There is no indication as to the opening hours of the hotline, but one would assume that if the Live Chat is open 24/7, then the phone lines would be too.
Bank Transfer / Payment Options
Deposit Options:
Visa and Mastercard credit and debit cards, Maestro, Diners Club, EntroPay, NeoSurf, Neteller, PayPal, Skrill, PaySafe Card, EcoPayz, WebMoney.
Withdrawal Options:
Visa credit and debit cards, Neteller, PayPal, Skrill, Bank Transfer, EcoPayz, WebMoney.
EuroGrand Casino Payout Times
All withdrawals are subject to a rather lengthy four-day pending period and one-day processing, and following that it will take the bank four - seven days to process Visa payments, one day to eWallets, and two - five days for Bank Transfers.
Although there is no limit to the amount that you can cash out at EuroGrand, there is a 30-day withdrawal limit. There are some of the stipulations-
● A maximum of £10,000 will be processed after 4 business days.
● A maximum of £40,000 will be processed 10 days after the initial 4 business days.
● A maximum of £50,000 will be processed in any 30 days period.
The pending period is one of the negatives of playing here. We suggest Euro Grand do something about this as it’s bound to put plenty of players off and leave others frustrated.
Conclusion
EuroGrand has the makings of a great online casino. It has enticing welcome offers and promotions, a ton of fantastic games, 24/7 Customer Support, and some massive progressive jackpots, but withdrawal wait times will test your patience.
One week at best and over two weeks at worst is a long time to wait for your money, and although the VIP Club offers faster payout times, there’s no indication of exactly how much you have to do to become a member.
If EuroGrand were able to improve their payout times I have no doubt that they would see a marked increase in customer satisfaction.
If you aren’t in a rush and don’t mind waiting, then why not give EuroGrand casino a go? The question is - why wait when there are casinos which are just as good which offer same-day payouts?
Hits
- Exciting Welcome Offer
- 24/7 Customer Support
- Accepts Bitcoin Deposits via Skrill
Misses
- Slot Withdrawal Times
- No Sports Betting
- No USA Players
Frequently Asked Questions
Is EuroGrand Casino legit?
Yes. EuroGrand has a great claim to legitimacy as part of the William Hill Group, an industry leader with over 80 years experience in the betting industry.
Can I get EuroGrand Casino free spins?
EuroGrand is currently offering 20 free spins to every new customer with no deposit required. They’ll also give you 100 free spins when you make your first deposit.
Do you have a EuroGrand Casino free spins bonus code?
None of the free spins promotions require a bonus code. Simply register and opt-in to receive the bonuses.
Does EuroGrand Casino accept USA players?
No, it does not, although it does accept deposits in US Dollars.
Are there any resources for problem gamblers?
Yes. There is a ‘Responsible Gambling’ link at the bottom of every page, which has a checklist to help identify a problem gambler. There are also links and phone numbers for GamCare, the National Gambling Helpline, and Gambling Therapy, as well as information on account restrictions: setting deposit limits, setting timeouts, session time reminders, and self-exclusion.
What’s the latest EuroGrand Casino no deposit bonus code?
The current no-deposit offer doesn’t require a bonus code. All you have to do is register with EuroGrand, and they will instantly credit you with 20 free spins, no deposit needed.
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