Complaints Policy

Our Commitment to Quality


At Whichcasino.com, we strive for excellence in every review, guide, and comparison we publish. However, we recognize that the fast-moving nature of the online gaming industry means errors can occur. 

We value reader feedback and take all concerns regarding our editorial integrity seriously.

Scope of Complaints


Complaints may relate to a variety of matters, including:

  • Accuracy of factual information
  • Editorial standards
  • Potentially misleading or outdated content
  • Responsible gambling concerns
  • Technical accessibility issues
  • Advertising or affiliate disclosures

This policy does not apply to disputes with third-party services or operators linked from the website.

Submitting a Complaint


To assist with the review process, complaints should include:

  • The URL of the relevant page
  • A description of the concern
  • Supporting information where available

Complaints should be submitted via email to: help@whichcasino.com

Review Process


Once a complaint is received:

  1. The complaint will normally be acknowledged within five working days.
  2. The editorial team will review the concern and relevant content.
  3. Additional verification may be conducted where necessary.

Where a complaint is upheld, the appropriate action may include updating or correcting the relevant content.

Possible Outcomes

Following review, we may:

  • Correct inaccurate information
  • Update or clarify content
  • Add additional context or sources
  • Remove content where appropriate
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